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Customer Claim / Complaint Procedure

  • Customer issue
  • Accept problem
  • Share information
    & Progress internal meeting
  • Initial defect analysis
  • Characteristic
    problem    Assembly
    problem
  • Shear report
  • Check the corrective action
Occur customer issue
Receive complaints from customers Send
the document & sample
Progress internal meeting
Initial defect analysis & define the problem type
- Check weekcode, appearance, history,
dc test curve etc.
(Characteristic problem)
send the sample to Subcontractor make
the defect analysis report
(Assembly Problem) send the sample to Subcontractor make the 8D Report
Shear the report & Progress final meeting
send the final report to customer
Check the corrective action & follow up
Customer
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