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Customer Claim / Complaint Procedure
Customer Claim / Complaint Procedure
- Customer issue
- Accept problem
- Share information
& Progress internal meeting
- Initial defect analysis
-
Characteristic
problemAssembly
problem
- Shear report
- Check the corrective action
- Occur customer issue
- Receive complaints from customers Send
the document & sample
- Progress internal meeting
- Initial defect analysis & define the problem type
- Check weekcode, appearance, history,
dc test curve etc.
- (Characteristic problem)
send the sample to Subcontractor make
the defect analysis report
- (Assembly Problem) send the sample to Subcontractor make the 8D Report
- Shear the report & Progress final meeting
- send the final report to customer
- Check the corrective action & follow up
- Customer
- Marketing Team
- Quality Team All departments
- Quality Team Development Team
- Quality Team
- Quality Team
- Quality Team All departments
- Marketing Team
- Quality Team